In light of recent security incidents like the CrowdStrike breach, the importance of robust security and reliable availability in enterprise software has never been clearer. At Uncountable, we are dedicated to safeguarding our customers' data and ensuring our systems are accessible. While we were unaffected by the CrowdStrike incident, we continuously enhance our security measures and uptime guarantees to protect against emerging threats. Learn how our rigorous security audits, advanced threat detection, and modern infrastructure practices keep your R&D workflows secure and uninterrupted.
Uncountable's Commitment
The CrowdStrike incident underscored the importance of proactive security and availability in enterprise software systems. At Uncountable, we are committed to safeguarding your data and ensuring system availability. We understand the critical role our platform plays in your daily R&D workflows, and we take this responsibility seriously. While Uncountable was not affected by the CrowdStrike incident, we are constantly vigilant against new threats and continuously enhance our security and availability measures.
Here are some of the ways we support you:
1. Uptime Guarantees
At Uncountable we back our commitment to you contractually with a 99.9% monthly uptime guarantee. This guarantee represents our financial and contractual commitment to making available your access to our system.
2. Security Audits
Uncountable undergoes an annual SOC 2 Type II audit and has received a platinum rating from CyberVadis, marking its security posture mature. These audits refer to both the software systems Uncountable has in place, such as encryption of data at transit and rest, backups, and hardware-based 2-factor authentication, as well as to the policies and procedures Uncountable maintains - access to data on only a need to know basis, a mandatory change management process, regular training, and reviews. These audits give peace of mind that Uncountable says we are following best practices and that independent providers recognize us as doing so.
3. Automatic Detection of Downtime and Threats
Uncountable has several monitoring tools in place, including end-to-end systems monitoring for uptime and threat monitoring systems feeding SIEM tools like DataDog. Uncountable’s DevOps team is responsible for monitoring and responding to downtime and threats, ensuring your platform is always usable and safe.
4. Infrastructure As Code
In line with modern best practices, Uncountable’s infrastructure is defined directly in its code. This ensures that a machine “lockout,” such as that occurred with many terminals in the CrowdStrike incident, cannot occur, as the machine can be easily rolled back or forwarded to new versions when there is an issue with a software package.
For More Information
For more information on how Uncountable ensures the security and availability of your data, please visit our website or contact our support team at info@uncountable.com. We are here to provide you with the most reliable and secure enterprise software solutions.
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