Account Manager

Description

Uncountable is looking for an A+ account manager who is driven, responsible, and a high impact player to join our growing team. The role requires a strong ability to develop and maintain complex relationships with large organizations, a proven track record of successful customer engagements, and a willingness to embrace a young startup environment. Experience delivering analytics products or enterprise software platforms into large organizations is major plus.  

Key responsibilities

• Manage all post-sales activity for Uncountable’s customers through strong relationship-building, product knowledge, and putting the customer’s happiness above all leading to renewals, expansion, and advocacy
• Increase customer engagement by conducting regular check-in calls, performing in person business reviews with leadership, and maintaining a firm understanding of all activities between Uncountable’s data science team and customers
• Become a trusted partner and advocate of our customers by being transparent in demonstrating ROI and providing guidance for success
• Work closely with sales team to create a plan for each customer’s success and expansion with Uncountable
• Work closely with customer success, implementations, and product teams on identification of improvements to product and customer interactions
• Act as the voice of the customer to provide feedback on how Uncountable can better serve our customers

Requirements

• 2+ years of experience in software customer success, account management, sales or management consulting
• Outstanding executive presence and communication abilities
• Excellent analytical and problem solving skills
• A real go-getter who takes the initiative to get things done
• Ability to travel 20-30% of the time
• Experience working with complex, multi-divisional, multi-geographical customers

Preferred Qualifications

• Passion for science, chemistry or artificial intelligence
• An aptitude for statistics, mathematics